Terms and Conditions

1- Introduction

Welcome to Torch General Trading L.L.C (hereinafter referred to as “Torch”) . These Terms and Conditions govern your access to and use of our website and services. By accessing or using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you may not access the website or use our services.

2- Definitions
  • “Torch General Trading L.L.C” refers to our company, registered in Abu Dhabi, UAE, engaged in selling equipment, spares, and consumables for industrial, construction, and automotive workshops.
  • “Website” refers to our online platform accessible at https://torch.ae/home/.
  • “Services” refers to the products, equipment, spares, and consumables offered by Torch.
3- Orders
  • By placing an order through our website, you agree to provide accurate and complete information.
  • We reserve the right to refuse or cancel any order for any reason at any time.
  • Prices for our products are subject to change without notice.
  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
4- Payments
  • All payments are due upon the placement of your order.
  • We accept payments through various methods, including credit cards, debit cards, bank transfers.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.
  • In case of non-payment or delayed payment, Torch reserves the right to take appropriate legal action to recover the outstanding amount.
5- Shipping
  • Shipping costs are calculated and added to your order total at the time of checkout.
  • We aim to ship orders promptly; however, delivery times may vary depending on the destination.
  • Torch is not liable for any delays or damages caused during shipping.
  • Upon receiving your order, please inspect the items and notify us immediately of any discrepancies or damages.
6- Returns and Refunds
  • We accept returns within FIVE days of the delivery date.
  • Returned items must be unused and in the same condition as received, with original packaging intact.
  • Refunds will be processed within TEN days of receiving the returned items.
  • Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part.
7- Intellectual Property
  • All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Torch and is protected by copyright laws.
  • You may not reproduce, distribute, modify, or transmit any part of our website without our prior written consent.
8- Limitation of Liability
  • Torch shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.
  • In no event shall our total liability exceed the total amount paid by you for the products purchased from us.
9- Governing Law
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
  • Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Abu Dhabi, UAE.
10- Amendments
  • Torch reserves the right to modify or amend these Terms and Conditions at any time without prior notice.
  • Changes to these Terms and Conditions will be effective immediately upon posting on our website.
  • Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms and Conditions.
Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at info@torch.ae Or call +971 58 571 1635.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last updated: 04 April, 2024

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