Privacy Policy
Torch General Trading L.L.C (hereinafter referred to as “Torch General Trading,”, “Torch”, “we,” “us,” or “our”) is committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
We may collect personal information from you when you visit our website, register an account, place an order, or communicate with us. The types of personal information we may collect include but are not limited to:
- Name
- Contact information (email address, phone number, address)
- Payment information
- Order history
- Interactions with our website (such as browsing history, IP address, cookies)
2. Use of Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders and inquiries
- To provide customer support
- To improve our website and services
- To send promotional emails and marketing communications (you may opt out at any time)
- To prevent fraudulent activities and ensure the security of our website and users
- To comply with legal obligations
3. Disclosure of Information
We may share your personal information with third parties for the following purposes:
- With service providers who assist us in operating our website and providing our services (such as payment processors, shipping companies)
- With our business partners and affiliates for marketing purposes (you may opt out at any time)
- With law enforcement agencies, government authorities, or legal advisors in response to legal requests or court orders
- In connection with a business transaction, such as a merger, acquisition, or sale of assets
4. Data Security
We implement reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
You have the following choices regarding your personal information:
- You may access and update your personal information by logging into your account on our website.
- You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails.
- You may disable cookies in your browser settings, although this may affect the functionality of our website.
6. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you believe that we have inadvertently collected personal information from a child under 18, please contact us immediately.
7. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. The updated Privacy Policy will be posted on our website with the effective date. By continuing to use our website or services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@torch.ae.
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Last updated: 2 April, 2024